Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Oversee, develop, and directly supervise a team of Field Reimbursement Managers responsible for access and fulfillment duties.

• Implement the PECS Field Reimbursement Manager strategy throughout the Northeast region.

• Inspire, mentor, coach, develop, and retain a diverse team of up to 10 direct reports.

• Enhance access and fulfillment impact for patients initiating or continuing therapy.

• Formulate short- and long-term strategic plans and oversee the execution of related tactics.

• Drive district vision, foster team culture, enforce accountability, manage FRM performance, cultivate customer relationships, and achieve team objectives.

• Guide FRMs in leveraging data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving patient barriers related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, and other internal and external partners.

• Operate in the field with minimal supervision.

• Manage and allocate the budget in accordance with team goals.

• Fulfill responsibilities in compliance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director of Field Access & Affordability Solutions within PECS.

• Travel up to 75% of the time.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• A minimum of 8 years of experience in healthcare business is required.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership skills and a track record of performance success in previous positions.

• A valid Driver's License is required in one of the 50 United States.

• Must reside within the specified geography or be willing to relocate.

• Preferred: 3+ years of direct people management experience.

• Preferred: Experience in the neuroscience disease state.

• Preferred: MBA or other advanced degree/relevant certifications.

• Experience in developing and implementing customer-oriented strategies is essential.

• Ability to effectively collaborate across functions in a matrix environment.

• Strong written and verbal communication skills are necessary.

• Excellent analytical and problem-solving abilities.

• Experience in the Neuroscience therapeutic market is preferred.

• Commitment to learning emerging technologies, including AI, is preferred.

• Experience in fostering team AI literacy and confidence, promoting responsible AI use and sound judgement is preferred.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodation support.