Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Inspire, motivate, coach, and retain a diverse team of Field Reimbursement Managers.

• Oversee a regionally aligned team consisting of up to 10 direct reports.

• Implement the PECS Field Reimbursement Manager strategy throughout the Southern region.

• Enhance patient access and fulfillment impact for those initiating or continuing therapy.

• Formulate both short-term and long-term strategic plans and oversee the execution of related tactics.

• Cultivate team culture, foster accountability, manage performance, and accomplish team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access barriers.

• Assist in identifying and resolving patient challenges related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Establish trust-based relationships with internal and external partners as well as healthcare stakeholders.

• Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, Sales District Managers, SCG, and Franchise Marketing.

• Manage and allocate budget resources in accordance with team objectives.

• Operate in the field with minimal oversight.

• Perform additional duties as assigned.

• Adhere to JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director of Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• An MBA or other relevant graduate degree is preferred.

• A minimum of 8 years of experience in healthcare business is required.

• Understanding of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership skills and success in previous roles.

• A valid Driver's License in one of the 50 United States is necessary.

• Must reside within the specified geography or be willing to relocate.

• Preferably, 3+ years of direct people management experience.

• Experience in the neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Demonstrated ability to navigate high-profile, complex business situations is preferred.

• Experience in developing and implementing customer-oriented strategies is advantageous.

• Ability to collaborate effectively in a cross-functional matrix environment is preferred.

• Exceptional written and verbal communication skills are preferred.

• Strong analytical and problem-solving abilities are preferred.

• Experience in the Neuroscience therapeutic market is preferred.

• A commitment to learning about emerging technologies, such as AI, is preferred.

• Experience in building team AI literacy and confidence while promoting responsible AI use and sound judgment is preferred.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• An inclusive work environment.

• Equal Opportunity Employer.

• An inclusive interview process and accommodation support.