Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Lead, develop, and manage a team of Field Reimbursement Managers directly.

• Implement the PECS Field Reimbursement Manager strategy within the Central region.

• Provide healthcare providers, patients, and caregivers with the necessary information, tools, and resources to initiate and maintain therapy.

• Encourage communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales teams.

• Inspire, coach, and develop a diverse team while ensuring retention.

• Oversee up to 10 direct reports to enhance access and fulfillment outcomes.

• Formulate both short- and long-term strategic plans and oversee the execution of associated tactics.

• Cultivate team culture, promote accountability, manage FRM performance, and achieve team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving patient-related issues concerning Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit.

• Establish trust-based relationships and collaborate with both internal and external stakeholders.

• Operate in the field with minimal oversight.

• Manage and distribute the budget in accordance with team goals.

• Travel up to 75% of the time.

• Report to the Field Director of Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• At least 8 years of relevant healthcare business experience is required.

• Familiarity with account management, managed care, and reimbursement principles is essential.

• Understanding of pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes is necessary.

• Proven leadership skills and successful performance in previous positions.

• A valid Driver's License from one of the 50 United States is required.

• Must reside in the area or be willing to relocate there.

• Over 3 years of direct people management experience is preferred.

• Experience with neuroscience disease states is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Experience in developing and executing customer-focused strategies is essential.

• Ability to effectively collaborate across functions in a matrix environment is a must.

• Excellent written and verbal communication skills are required.

• Strong analytical and problem-solving abilities are necessary.

• Experience in the neuroscience therapeutic market is preferred.

• A commitment to learning emerging technologies, such as AI, is preferred.

• Experience in enhancing team AI literacy and confidence is preferred.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado employees – 48 hours; Washington employees – 56 hours.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodation support.