Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee, develop, and manage a team of Field Reimbursement Managers who handle access and fulfillment tasks for Neuroscience healthcare provider accounts.

• Implement the PECS Field Reimbursement Manager strategy effectively.

• Provide healthcare providers, patients, and caregivers with information, tools, and resources necessary for initiating and maintaining therapy.

• Enhance communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales teams.

• Inspire, coach, develop, and retain a diverse team of professionals.

• Lead a regionally aligned group of up to 10 direct reports.

• Formulate both short-term and long-term strategic plans, overseeing the execution of related actions.

• Drive district vision, cultivate team culture, ensure accountability, manage FRM performance, build customer relationships, and accomplish team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving patient issues related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Establish trust-based relationships and collaborate with Sales District Managers, SCG, Franchise Marketing, Brand, and other stakeholders.

• Operate in the field with minimal oversight.

• Manage and allocate budget in accordance with team goals.

• Report to the Field Director, Field Access & Affordability Solutions within PECS.

• Perform additional duties as required.

• Execute responsibilities in alignment with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• At least 8 years of experience in healthcare business is required.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes is essential.

• Proven leadership skills and track record of success in previous roles.

• A valid Driver's License from one of the 50 United States is necessary.

• Must reside within the specified geography or be open to relocating.

• An MBA or other relevant graduate-level degree is preferred.

• A focus on biopharmaceutical market access, field reimbursement, or managed markets is advantageous.

• At least 3 years of direct people management experience is preferred.

• Experience in the Neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are favored.

• Demonstrated capability to navigate complex, high-profile business situations.

• Experience in developing and executing customer-centric strategies is crucial.

• Ability to collaborate effectively in a cross-functional matrix environment is essential.

• Exceptional written and verbal communication skills are required.

• Strong analytical and problem-solving skills are necessary.

• Experience in the Neuroscience therapeutic market is an asset.

• A demonstrated commitment to learning emerging technologies, such as AI, is preferred.

• Experience in enhancing team AI literacy and responsible AI usage is preferred.

• Willingness to travel up to 75% of the time is required.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation –120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in Colorado –48 hours per calendar year; for employees residing in Washington –56 hours per calendar year.

• Holiday pay, including Floating Holidays –13 days per calendar year.

• Work, Personal and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and disability accommodations.