Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee, develop, and manage a team of Field Reimbursement Managers responsible for access and fulfillment tasks.

• Implement the PECS Field Reimbursement Manager strategy throughout the Western region.

• Ensure that healthcare providers, patients, and caregivers are equipped with the necessary information, tools, and resources to initiate and maintain therapy.

• Collaborate with various departments including Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales.

• Inspire, coach, guide, and retain a diverse team of up to 10 direct reports.

• Create and execute both short- and long-term strategic plans, managing the related tactics.

• Execute the district vision, foster team culture, promote accountability, evaluate FRM performance, establish customer relationships, and meet team objectives.

• Mentor FRMs in utilizing data insights and account-management skills to overcome access barriers.

• Assist in identifying and resolving patient obstacles related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit issues.

• Cultivate trust-based relationships with internal and external stakeholders while operating in the field with minimal oversight.

• Manage and distribute the budget in accordance with team goals.

• Willingness to travel up to 75% of the time.

• Report directly to the Field Director of Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• At least 8 years of experience in healthcare business-related roles is essential.

• Understanding of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership skills and successful performance in previous positions.

• A valid Driver's License issued in one of the 50 United States is required.

• Must reside within the designated geography or be willing to relocate.

• Preferred 3+ years of direct people management experience.

• Experience in the neuroscience disease state is preferred.

• An MBA or other advanced degrees/relevant certifications are desirable.

• Familiarity with navigating high-profile, complex business situations is preferred.

• Experience in developing and implementing customer-focused strategies is preferred.

• Ability to collaborate effectively in a cross-functional matrix environment is preferred.

• Strong written and verbal communication skills are preferred.

• Excellent analytical and problem-solving capabilities are preferred.

• Experience in the Neuroscience therapeutic market is a plus.

• A commitment to learning about emerging technologies such as AI is preferred.

• Experience in building team AI literacy and confidence is preferred.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodation support.