Associate Director, Customer Partner

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish, nurture, and enhance strong customer relationships along with trusted executive-level connections.

• Propel profitable growth through a consultative approach utilizing Kyndryl Consult.

• Oversee sales operations from lead generation to final closure.

• Foster new opportunities and value while reducing erosion in ongoing business and renewals.

• Take ownership of revenue, profit/loss, growth targets, and account P&L.

• Achieve budget targets and enhance operating margins and account profitability.

• Boost utilization and billability of account resources.

• Create opportunities, finalize deals, and extend current work into broader scopes and new capabilities.

• Develop a go-to-market pipeline with partners to pursue and secure deals.

• Formulate and implement account strategies for Portfolio or Strategic accounts.

• Identify and assess new opportunities while delivering customized customer solutions.

• Collaborate with sales team members throughout the account management process.

• Showcase industry knowledge and apply external best practices to meet customer requirements.

• Enhance customer satisfaction and guarantee account compliance with integrity.

• Dedicate efforts to developing personnel on the account and within Kyndryl.

• Serve as a champion of Kyndryl's culture.

⛳️ Requirements

• Over 5 years of experience managing the complete sales process.

• More than 5 years of experience overseeing an account P&L of $5M+

• Strong understanding of business and technology trends along with industry best practices.

• Demonstrated experience with revenue growth, cost management, profitability, trends, and risks.

• Open-minded and empathetic approach to customer relationships.

• Customer-centric growth mindset.

• May require travel of up to 50%.

• Proven success in specializing within the Consumer and Travel industries.

• Sales experience in technical solutions.

• Expertise in the Consumer and Travel industries.

🏝️ Benefits

• Practical, hands-on experience.

• Opportunities for learning and development.

• Possibility to certify across all four major platforms.

• Employee learning programs and certifications, including Microsoft, Google, Amazon, Skillsoft, and more.

• Company-wide volunteering initiatives and giving platform.

• Support for diversity and inclusion through Kyndryl Inclusion Networks.

• Comprehensive benefits for employees and their families.

• Medical or religious accommodations for COVID-19 vaccination requirements when applicable.