Associate Director, Central Region – Field Reimbursement, Patient Engagement, Customer Solution

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Oversee, develop, and manage a team of Field Reimbursement Managers responsible for access and fulfillment across Neuroscience healthcare provider accounts.

• Implement the PECS Field Reimbursement Manager strategy effectively.

• Equip healthcare providers, patients, and caregivers with the necessary information, tools, and resources to facilitate patient initiation and adherence to therapy.

• Promote communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales teams.

• Inspire, coach, develop, and retain a diverse team of professionals.

• Lead a regionally focused team of up to 10 direct reports to enhance access and fulfillment outcomes.

• Create and manage long- and short-term strategic plans along with the execution of associated tactics.

• Drive the district vision, cultivate team culture, ensure accountability, manage FRM performance, foster customer relationships, and achieve team objectives.

• Mentor and develop FRMs to utilize data insights and account management skills to overcome access challenges.

• Assist in identifying and resolving patient-related barriers concerning Buy & Bill, Medical Benefits, Assignment of Benefits, specialty pharmacy, and pharmacy benefits.

• Establish trust-based partnerships and collaborate with both internal and external stakeholders.

• Operate in the field with minimal oversight.

• Manage and distribute the budget in accordance with team goals.

• Fulfill responsibilities while adhering to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director, Field Access & Affordability Solutions within the PECS organization.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• At least 8 years of relevant healthcare business experience is required.

• Familiarity with account management, managed care, and reimbursement concepts, including pharmacy and medical benefits/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Proven leadership abilities and successful performance in previous positions.

• A valid Driver's License from one of the 50 United States is required.

• Must reside within the specified geography or be willing to relocate there.

• Preferred 3+ years of direct people management experience.

• Experience in the neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Demonstrated capability to navigate high-profile, complex business situations.

• Experience in developing and executing customer-focused strategies.

• Ability to collaborate effectively across functions in a matrix environment.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Experience within the Neuroscience therapeutic market is preferred.

• Demonstrated commitment to learning about emerging technologies, such as AI, through exploration, iteration, and application of new tools over time is preferred.

• Experience in fostering team AI literacy and confidence, supporting responsible AI use and sound judgment is preferred.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in Colorado – 48 hours per calendar year; for employees in Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.