Associate Director, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of Account Managers and Team Leads focused on upselling, cross-selling, and driving expansion revenue.

• Take ownership of the team's performance in relation to revenue, pipeline, activity, and forecasting targets.

• Establish operating rhythms that include 1:1 meetings, pipeline assessments, deal evaluations, forecasting, and performance management.

• Convert company objectives into actionable frontline behaviors and ensure team accountability for consistent execution.

• Utilize CRM data, dashboards, call evaluations, and direct observation to pinpoint performance gaps and provide coaching to representatives.

• Create and enhance sales strategies, account-planning frameworks, outreach tactics, and team processes.

• Address performance issues while nurturing and retaining top performers.

• Collaborate with Client Success, Sales, Revenue Operations, and Product teams to enhance account-expansion strategies and execution.

• Recruit, onboard, and ramp up additional Account Managers as the team expands.

⛳️ Requirements

• Over 5 years of experience in Account Management, Sales, or a similar quota-carrying B2B SaaS revenue role.

• At least 2 years of direct people-management experience leading quota-carrying revenue teams.

• Proven success in leading a team to achieve or surpass revenue targets.

• Strong history of coaching and enhancing frontline seller performance.

• Excellent skills in pipeline management, forecasting, and revenue analytics.

• Demonstrated ability to create systems, processes, and operational rhythms that foster consistent execution.

• High standards for accountability and comfort in conducting direct performance discussions.

• Highly organized, analytical, resourceful, and adept at thriving in a fast-paced startup environment.

• Proficient in CRM tools, preferably HubSpot, as well as analytics dashboards.

• Experience in building or scaling an Account Management or customer expansion team is a plus.

• Familiarity with managing upsell and cross-sell initiatives within an existing customer base is preferred.

• Knowledge of the healthcare sector, especially PT/OT/SLP practices, is advantageous.

• Experience with HubSpot, Google Workspace, LLMs, or similar productivity and analytics tools is desirable.

• Must reside in the United States and be legally authorized to work in the United States, as confirmed by the required application questions.

🏝️ Benefits

• Competitive salaries

• Remote/hybrid work environment

• Potential for equity compensation based on exceptional performance

• Flexible paid time off (PTO)

• Company-sponsored lunches for all employees

• Company-paid disability and life insurance benefits

• Paid family and medical leave

• Comprehensive medical, dental, and vision insurance benefits

• Discounted pet insurance options

• Flexible spending account (FSA) and commuter benefits

• 401k plan

• Complimentary access to digital fitness classes and wellness content

• Recovery suite at headquarters, featuring a cold plunge, sauna, and shower