Associate Director, Access & Reimbursement – Immunology Full Portfolio

This is a fully remote position, open to applicants in New Mexico, +1 more state.

📋 Description

• Engage with large and intricate accounts to facilitate patient access within designated therapeutic-area products.

• Deliver face-to-face or virtual educational sessions to providers and their staff regarding access and reimbursement programs.

• Assist in the integration of products into office processes and workflows.

• Collaborate with executives, providers, administrators, billing and coding personnel, claims departments, and revenue cycle managers.

• Evaluate reimbursement challenges and provide provider-level solutions.

• Support local coverage decisions and ensure effective pull-through strategies to enhance patient access.

• Monitor both regional and local access landscapes while anticipating changes in healthcare.

• Coordinate with the Patient Support Center and Access & Reimbursement Managers on patient case management, issue resolution, reimbursement assistance, and educational support for office staff.

• Work collaboratively across functions with Novartis field and internal associates to share insights about customers and tackle access barriers.

• Inform healthcare professionals about acquisition pathways utilizing approved materials.

• Educate complex accounts regarding buy-and-bill processes, workflows, facility pull-through, and alternative acquisition channels.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• Over 5 years of experience in pharmaceuticals or biotech with a focus on Patient Services, Market Access, Sales, and/or account management.

• A minimum of 2 years in a Patient Services practice support role specifically for specialty products.

• Proven experience collaborating with highly complex practices and/or health systems to establish access and acquisition pathways.

• Strategic account management experience characterized by a proactive approach to foresee access challenges.

• Extensive knowledge of integrating manufacturer-sponsored patient support programs.

• Familiarity with specialty products obtained through Specialty Pharmacy networks.

• Understanding of specialty pharmacy, buy-and-bill, and retail reimbursement pathways.

• Must either reside within the territory or be within a reasonable daily commuting distance of 60 miles from the territory border.

• Willingness to travel 60–80% across a broad geographical area.

• Capability to drive and/or fly within the territory is essential.

• A fully valid and unrestricted driver’s license is required.

• Preferred qualifications include education in business and/or biological sciences, an advanced degree, and experience in buy-and-bill environments.

🏝️ Benefits

• Performance-based cash incentive.

• Eligibility for consideration of annual equity awards, contingent upon the role's level.

• Comprehensive health, life, and disability benefits.

• 401(k) plan with company contribution and matching.

• Vacation, personal days, holidays, and various other leave options.

• Reasonable accommodations provided for qualified individuals with disabilities.

• Initial training that includes home study components.