Associate Customer Success Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build a trustworthy relationship with each assigned customer and enhance the value of our technology solutions.

• Identify opportunities for phased upselling and cross-selling of solutions and services.

• Oversee the ongoing relationship with multiple customers through proactive, open, responsive, and collaborative account management.

• Conduct regular consultations and communications with customers to strengthen relationships.

• Serve as the ‘Voice of the Customer’ to represent customer needs/issues across departments as appropriate.

• Create an adoption strategy for new products and features.

• Drive contract renewals across the assigned customer base.

• Perform data analysis using customer information.

⛳️ Requirements

• Associate's Degree in IT, Business, or a related field, or equivalent experience.

• 2-5 years of experience in IT relationship management, project management, or account management (Nutanix preferred).

• Previous experience in Customer Success or equivalent technology domain expertise.

• Exceptional communication skills, both verbal and written.

• Ability to manage multiple priorities simultaneously and adapt to the evolving needs of the business while meeting deadlines.

• Capacity to work effectively within teams as well as independently.

• Strong analytical skills with a demonstrated ability to proactively collaborate, build relationships, take initiative, and creatively solve problems.

• Willingness and ability to travel up to 10% or as needed to other CDW locations or client sites.

• Comprehensive knowledge of the Microsoft Office Suite.

🏝️ Benefits

• Annual bonus target of 25% subject to the terms and conditions of the plan.