Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a reliable partner and advocate for small to medium-sized business (SMB) and mid-market clients.

• Acquire knowledge of customers’ technical and business challenges to foster adoption and maximize value from Bitrise products.

• Manage the complete contract renewal process, including forecasting, negotiation, and closure.

• Act as the main point of contact for customers, overseeing the onboarding and training of platform end users.

• Maintain consistent outreach and communication with clients.

• Work collaboratively across departments to address customer issues.

• Identify customers at risk and create plans to mitigate potential churn.

• Discover new usage opportunities and promote product adoption.

• Convey customer feedback to guide enhancements in product, sales, marketing, and service.

⛳️ Requirements

• A minimum of 1 year of relevant experience in Customer Success, Account Management, or a comparable role within a technology firm.

• Proven experience in collaborating with cross-functional teams.

• Strong attention to detail and a high degree of accuracy.

• Exceptional written and verbal communication and interpersonal skills.

• Demonstrated capability to establish and maintain long-term customer relationships.

• Motivated, enthusiastic, and proactive with a positive “can-do” mindset.

• Basic technical knowledge to discuss customer requirements and business objectives.

• Proficient in written and spoken English.

• Strong problem-solving abilities.

• Willingness to travel to client sites as necessary.

• Preferred experience in mobile app development or mobile development processes.

🏝️ Benefits

• Flexible remote working environment with opportunities for in-person collaboration.

• Chance to gain insights into app development.

• Security of employment with a financially stable and growing company.

• Management of a diverse global customer portfolio.

• Competitive stock options package.

• Private medical insurance and life assurance.

• Base salary ranging from $77,000 to $100,000 plus a 15% variable pay component.