Associate, Corporate Account Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage daily onboarding requests for corporate and various non-personal entities, which includes assessing KYB/KYC information, beneficial ownership details, and corporate documentation.

• Execute tasks related to corporate account opening, updates, and maintenance across various systems.

• Adhere to SOPs, checklists, and runbooks while escalating edge cases and ambiguous situations as necessary.

• Assist with intricate changes involving directors, owners, signing authorities, or corporate structures.

• Conduct tasks accurately, promptly, and in compliance, along with basic quality control.

• Monitor work, keep track of SLAs, and inform the Manager regarding volume, backlogs, and obstacles.

• Stay informed about CIRO and FINTRAC expectations and escalate potential risks accordingly.

• Propose and develop workflow enhancements, including checklists, templates, and controls.

• Update and refine SOPs and internal documentation as needed.

• Engage in projects and experiments aimed at streamlining operations and provide operational feedback on tools and features.

• Collaborate with Registered & Complex Accounts, CXO, BDR, Funding/Internal Transfers, AML, and Compliance teams to address account issues.

• Deliver clear, hypothesis-driven updates and recommendations.

• Assist in onboarding and mentoring new team members.

• Pursue professional development through discussions with the manager, feedback, and coaching.

⛳️ Requirements

• 1–3 years of experience in operations or back-office roles within the financial services sector, with experience in onboarding or account administration.

• At least 1 year of experience handling corporate, trust, or other non-personal entity accounts in a CIRO-regulated dealer or similar setting.

• Knowledge of Canadian regulatory frameworks and documentation requirements, including FINTRAC, CIRO, and CRA guidance.

• Experience in reviewing KYC/KYB information.

• Solution-focused with a structured, hypothesis-driven approach to problem-solving.

• Strong attention to detail and analytical precision.

• Proficient in working with spreadsheets and operational data.

• Ability to prioritize tasks, take ownership, and complete assigned work accurately and within deadlines.

• Effective, structured communication skills.

• A positive, respectful, and professional collaborative mindset within a team setting.

🏝️ Benefits

• Comprehensive health benefits and life insurance.

• Long-term group savings plan with employer matching through Wealthsimple for Business.

• 20 vacation days.

• 4 wellness days.

• Unlimited sick and mental health days each year.

• Opportunity to work outside Canada for up to 90 days per year.

• Access to employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.

• Permanent employees are eligible for equity compensation.