Associate Clinical Specialist, Pain Interventions

This is a fully remote position, open to applicants in Utah, +1 more state.

📋 Description

• Act as a representative of Medtronic during surgical procedures.

• Ensure the availability of necessary equipment and products.

• Offer technical support, including device selection, programming, and testing of device systems.

• Guide patients through all stages of the clinical process while educating them about Medtronic products.

• Provide clinical assistance during surgeries, reprogramming, troubleshooting, and follow-ups in hospitals and clinics.

• Address technical inquiries from customers, patients, and colleagues.

• Stay informed about competitive products in the market.

• Train and educate physicians, hospital staff, and office personnel through teaching sessions, in-services, educational programs, seminars, and symposia.

• Support management and sales training initiatives by training new district employees.

• Complete event reporting and documentation utilizing Medtronic technology tools.

• Place customer service orders for pending purchase orders and product replacements.

• Collaborate with materials management to gather purchase orders for covered cases.

• Oversee case-coverage inventory, including transactions, cycle-count accuracy, product retrievals, inventory turnover, and controls for expired/on-hold products.

• Contribute to quarterly initiatives at the district, regional, and national levels.

• Partner with sales representatives to meet territory/district business objectives and document quarterly activities.

• Visit accounts to replenish literature and nurture relationships with office staff.

• Regularly utilize Excel, mobile phones, iPads, laptops, and/or Samsung tablets.

• Manage business expenses and budgets effectively.

• Complete training on therapy, quality, and corporate compliance.

• Travel to district cases and occasionally to other districts as directed by the Clinical Manager.

• This is a field-based role supporting Neuromodulation Pain and Target Drug Delivery Therapies.

⛳️ Requirements

• High School Diploma or GED with at least 4 years of clinical or medical sales experience; or an Associate Degree with a minimum of 2 years of clinical or medical sales experience; or a Bachelor’s degree.

• Preferred: Bachelor’s degree in a healthcare-related field.

• Preferred: Registered nurse or healthcare professional with experience in a sterile environment.

• Preferred: Clinical experience with implantable neurological products and patient care.

• Preferred: Experience providing service to medical personnel regarding product usage.

• Preferred: Background with a medical device or pharmaceutical company and clinical experience in neurology, neurosurgery, orthopedics, operating rooms, pain management, or home healthcare.

• Preferred: Basic understanding of reimbursement and the healthcare environment.

• Exceptional organizational skills and ability to perform under pressure.

• Must reside within the designated territory: Salt Lake City, UT or Casper, WY.

• Valid driver’s license and active vehicle insurance policy required.

• Driving record will be evaluated.

• Willingness to work weekends, evenings, nights, and attend clinical events outside regular business hours.

• Ability to travel within the district or neighboring districts, including overnight travel.

• Capacity to work efficiently and independently with minimal direction outside of clinical events.

• Ability to participate in national meetings, district meetings, and training sessions.

• Capability to wear a 7–9 lbs protective lead apron for extended periods.

• Ability to lift up to 40 lbs.

• Capability to sit, stand, and/or walk for over 8 hours per day.

• Ability to bend/stoop, squat, and maintain balance frequently.

• Specific vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus.

• Ability to drive approximately 50% of the time within the designated territory.

• For baccalaureate degrees obtained outside the United States, the degree must meet the criteria of 8 C.F.R. § 214.2(h)(4)(iii)(A).

• Must have unrestricted U.S. work authorization at the time of hire and throughout employment; sponsorship is not available for positions below the Principal level.

🏝️ Benefits

• Competitive salary.

• Flexible benefits package.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and match.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan for eligible employees.