Associate Client Success Manager, East Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to a portfolio of small districts through effective relationship management and execution of projects.

• Assist districts in their initial engagement with Panorama, ensure they remain on track throughout the year, and facilitate the renewal of partnerships by delivering an outstanding client experience.

• Oversee onboarding and survey execution while fostering relationships with district leaders and aiding in account renewals.

⛳️ Requirements

• 1–2 years of experience in customer success or account management.

• Proven history of account renewals, contract negotiations, upselling, and cultivating client relationships.

• Highly organized and detail-oriented, capable of managing multiple priorities independently.

• Exceptional written and verbal communication skills; able to distill complex information for clients.

• Commitment to consistent processes and CRM utilization to ensure predictability, forecasting accuracy, and accountability in client interactions.

• Proven ability to prioritize accounts with competing demands, balancing client requests, upcoming renewals, project deadlines, and internal tasks.

• Experience in creatively addressing client objections to renewals and demonstrating added value by understanding client needs and providing solutions.

• Willingness to learn, ask questions, and take the initiative to resolve issues.

• Proficient in using tools such as Google Suite; familiarity with CRM systems (Salesforce, Gainsight) is an advantage.

• Strong enthusiasm for supporting technology in K-12 education and a commitment to leveraging data to enhance student outcomes, especially in addressing equity and access challenges.

🏝️ Benefits

• Salary Range: $55,250 - $81,250 USD

• Annual bonuses or commission awards

• Equity awards

• Region-specific health and welfare benefits