Associate Account Manager, Social Commerce

📋 Description

• Assist in the daily management of several TikTok Shop client accounts under the guidance of senior account leadership.

• Aid in implementing TikTok Shop growth strategies that are in line with client KPIs and revenue goals.

• Organize timelines, deliverables, and campaign milestones to ensure seamless execution.

• Create performance summaries and weekly reports that showcase GMV, creator output, and key insights.

• Track KPIs, identifying trends, risks, or optimization opportunities to inform senior team members.

• Keep organized documentation across briefs, creator lists, trackers, and campaign recaps.

• Research and identify creators that align with client verticals and campaign goals.

• Conduct outreach and facilitate the onboarding process for TikTok Shop affiliates.

• Manage ongoing communication with creators to ensure timely content delivery that matches campaign briefs.

• Monitor creator performance and maintain affiliate dashboards.

• Assist in coaching efforts by sharing insights and recommendations to enhance creator content.

• Help develop strategies to assist brands in gaining traction during initial or cold-start phases.

• Support the setup of affiliate campaigns, creator offers, and commission updates within TikTok Shop.

• Coordinate product sampling, shipment tracking, and approval of deliverables.

• Provide recommendations regarding product focus, promotions, and sampling opportunities.

• Collaborate with design and content teams to optimize storefront pages and product detail page (PDP) content.

• Monitor TikTok Shop performance metrics and present data-driven insights to the team.

• Stay updated on TikTok trends, platform enhancements, and new commerce features.

• Identify relevant trends, sounds, and creator formats to enrich campaign briefs and outreach efforts.

• Assist in testing new TikTok Shop features, content formats, and campaign strategies.

• Research emerging social commerce tools and share findings with the internal team.

⛳️ Requirements

• 2–3 years of experience in client services, influencer marketing, affiliate marketing, social media, or eCommerce.

• Proven experience supporting client accounts in a fast-paced agency or brand setting.

• Excellent organizational and communication skills, with the ability to handle multiple workstreams.

• Strong understanding of TikTok, creator culture, and social commerce principles.

• Data-savvy, with the capability to analyze performance metrics such as GMV, CVR, AOV, and ROI.

• Previous experience working with influencers or affiliates is highly preferred.

• Familiarity with tools such as TikTok Creator Marketplace, affiliate dashboards, reporting platforms, and project management software.

🏝️ Benefits

• Competitive salary aligned with experience and market standards.

• Remote-first flexibility - work from any location, with trust and autonomy.

• Global collaboration - engage with experts across various regions and time zones.

• Opportunities for career growth and development as the company scales.

• 5-Year Sabbatical + Travel Stipend - After your five-year anniversary, enjoy a fully paid month-long sabbatical, along with travel reimbursement to enhance your experience.

• Positive-energy culture grounded in respect, inclusion, and accountability.

• Make a meaningful impact by helping some of the world's most forward-thinking brands expand.