Associate Account Manager – Remote US

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Engage with existing customers through proactive outreach on a daily basis.

• Acquire in-depth knowledge of the company's services, business lines, pricing models, and promotional offers.

• Conduct contractual renewals to extend customer relationships and enhance profitability.

• Address cancellation requests in accordance with the established escalation policy.

• Interact with customers concerning the company's pricing strategies.

• Utilize Salesforce daily to organize and record calls, meetings, and proposals.

• Gather customer emails while minimizing rate restrictions and customer credits.

• Boost customer engagement by promoting the complete range of Republic Services products.

• Meet regularly with the Sales Manager to evaluate retention efforts, objectives, and key customer accounts.

• Carry out additional job-related tasks as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Mandatory)

• 0–2 years of experience in customer service (Mandatory)

• Experience in the waste or transportation sector (Preferred)

• Ability to proactively maintain and retain existing commercial and industrial clients.

• Capability to make outbound calls and receive inbound calls from customers.

• Familiarity with service offerings, business lines, pricing models, and promotional offers.

• Proficiency in Salesforce.

• Ability to sell a comprehensive range of waste and environmental services.

🏝️ Benefits

• Extensive medical benefits coverage.

• Dental insurance plans.

• Vision insurance coverage.

• Health care and dependent care spending accounts.

• Short-term and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Opportunities for professional development and growth within the role.

• Access to tools and technology to perform the job safely and efficiently.