Associate Account Manager – Central Time Zone

This is a fully remote position, open to applicants in California.

📋 Description

• Actively manage and nurture relationships with current customers.

• Initiate outbound calls and handle inbound calls to maintain business.

• Enhance customer engagement by promoting the complete range of products.

• Cultivate and uphold knowledge of services, pricing, and additional offerings.

• Execute contract renewals with existing customers to prolong relationships.

• Address cancellation requests in accordance with the escalation policy.

• Use Salesforce for scheduling and documenting activities.

• Work in conjunction with the Sales Manager on customer retention initiatives.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0 - 2 years of experience in customer service. (Required)

• Experience in the waste or transportation industry (Preferred).

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).