Associate Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Cultivate and sustain robust relationships with key stakeholders at client organizations, ensuring high levels of customer satisfaction and loyalty.

• Act as the primary contact for current accounts, delivering outstanding service and support to fulfill their requirements.

• Engage regularly with clients to comprehend their evolving business objectives and mental health aspirations.

• Function as the main liaison between the Account Management team and the Payor Success team: orchestrating cross-team initiatives, sharing insights, and fostering consistent partner engagement and resolutions.

• Collaborate closely with the Sales, Marketing, and Product teams to ensure alignment on client requirements, feedback, and product offerings.

• Offer valuable insights to the product and engineering teams regarding customer preferences, challenges, and prospects for new features.

• Partner with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities.

• Propel account growth by identifying upsell and cross-sell opportunities for additional services and products.

• Conduct quarterly business reviews (QBRs) with clients to showcase value, discuss key metrics, and pinpoint opportunities for expansion.

• Ensure timely contract renewals and mitigate churn by proactively addressing client concerns and guaranteeing ongoing success with Talkspace services.

• Collaborate with the Implementation and Customer Success teams to facilitate seamless onboarding for new clients, aiding them in successfully launching Talkspace’s services.

• Monitor client engagement and utilization, offering recommendations to enhance adoption and ensure a smooth experience.

⛳️ Requirements

• A minimum of 1 year of experience in account management, client success, or sales, particularly focusing on Payor accounts.

• Experience in B2B2C mental health-related sectors is strongly preferred.

• Exceptional communication and interpersonal skills with a talent for building trust and rapport with senior-level executives.

• Strong project management and organizational abilities, capable of managing multiple accounts and projects concurrently.

• Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.

• Results-oriented with a commitment to delivering value to clients and fostering business growth.

• Proactive, self-driven, and able to operate independently in a fast-paced environment.

• Empathetic and customer-focused, with a sincere interest in enhancing mental health outcomes for those we serve.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans coverage.

• Pre-tax benefits: HSA/FSA.

• 401k Retirement Savings Program with matching up to 4%.

• Voluntary benefits including disability, basic life, or pet insurance, etc.

• Monthly Wellness Stipend to promote mental and physical self-care.

• Flexible PTO and a Remote First Environment.

• Regular team events, including Wellness Workshops and Team Building Events.

• Free access to Talkspace products for you and one household member, along with access to a friends and family discount!