Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Excel in a nurturing yet autonomous work environment that offers opportunities for personal and professional growth as our organization expands.

• Manage a revenue target to achieve or surpass sales objectives within designated accounts.

• Engage effectively with customers at the Senior Management level while facilitating connections with C-level executives.

• Collaborate with clients to negotiate contract renewals, as well as cross-selling and upselling initiatives.

• Partner with clients to set both business and technical objectives through technical reviews and Quarterly Business Reviews.

• Maintain a structured schedule with assigned customer accounts, cultivating relationships, presenting Keeper solutions, addressing challenges, coordinating with the broader Keeper team, and finalizing deals.

• Guide customers on best practices for securing their businesses against password-related breaches.

• Actively manage the success of a portfolio of assigned Keeper Security customers to ensure consistent value throughout their lifecycle.

• Regularly showcase knowledge of Account Management best practices, stay informed about industry trends, and function as an Account Manager and Cyber Security advisor to your clients.

• Comprehend and maneuver through account procurement procedures to negotiate licensing agreements.

• Resolve customer challenges, both independently and through collaboration with other Keeper Security teams; approach all situations with curiosity and innovation. Addressing customer issues may involve troubleshooting and necessitate extensive technical knowledge of our solutions and the password management sector.

• Foster strong customer relationships by maintaining high engagement levels, adoption rates, and communication; conduct quarterly business reviews to ensure clients are informed about their vulnerabilities, new product features, etc.

• Become a Keeper Security product authority for your customers; occasionally assist on sales or marketing calls/webinars as an Account Manager and Keeper expert.

• Promote customer advocacy through references, referrals, and case studies.

• Conduct data-driven assessments and analysis of customer portfolios to prioritize opportunities and risks; reliably renew and expand customer contracts while meeting and exceeding personal and team quotas.

• Engage in the advancement of Keeper Security’s Account Management programs and processes; uphold excellence in our own AM initiatives.

• Contribute to fostering a strong team atmosphere by maintaining high work standards.

• Seize opportunities to go above and beyond to ensure our customers receive optimal support and achieve success!

⛳️ Requirements

• Minimum of 2 years of experience in software or technology sales, particularly focused on upselling and expansion.

• Strong technical understanding related to software integrations (SSO, Directory, etc.), implementation, onboarding, and support.

• Driven by the desire to solve customer problems; proven ability to foresee challenges before they occur.

• Experience working with and selling to enterprise organizations, C-level executives, as well as IT and Cyber Security leaders.

• Exceptional sense of autonomy, ownership, and commitment to helping customers achieve their intended value.

• Energetic, self-motivated team player who is also a proactive and innovative problem solver.

• Quick to learn software; proficient with business applications.

• Capable of managing multiple priorities while maintaining meticulous attention to detail. Strong written and verbal communication and interpersonal skills; consistently demonstrates diplomacy, tact, and poise when addressing customer issues and escalations.

• Familiarity with Salesforce.com.

• Bachelor's degree preferred (BA/BS).

• Experience in the Identity and Access Management (IAM) industry is a plus.

🏝️ Benefits

• Medical, Dental & Vision coverage (including domestic partnerships).

• Employer-paid life insurance & supplemental life insurance for employees, spouses, and children.

• Voluntary short-term and long-term disability insurance.

• 401(k) options (Roth/Traditional).

• A generous paid time off (PTO) plan that recognizes your commitment and seniority (including paid bereavement, jury duty, etc.).