Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the commercial relationship for a significant number of Upper Emerging Drata clients.

• Facilitate renewals and growth within your portfolio by applying established account management and negotiation strategies.

• Recognize upsell and cross-sell prospects and assist in progressing them both on and off cycle.

• Collaborate closely with Customer Success, Technical Support, Marketing, and leadership to eliminate obstacles and enhance customer outcomes.

• Foster trusted relationships with key stakeholders and enhance customer engagement over time.

⛳️ Requirements

• Over 1 year of demonstrated success in Account Management, Customer Success, Sales, or a comparable customer-facing SaaS position.

• Experience in supporting renewals, expansion, or commercial customer discussions within a recurring revenue framework.

• Excellent customer management abilities with a knack for identifying needs, articulating value, and establishing trust with various stakeholders.

• Strong organizational and prioritization skills across a high-volume portfolio.

• Clear written and verbal communication skills, with the capacity to adapt your message for diverse audiences.

• A proactive, team-oriented mindset and a readiness to engage, learn quickly, and enhance operational efficiency.

• An inquisitive approach to utilizing AI and modern tools to work more effectively, improve preparation, and scale high-quality customer interactions.

• Familiarity with tools like Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is advantageous.

🏝️ Benefits

• Shared Success: We offer stock equity to ensure that as the company flourishes, you directly benefit from that success.

• Health & Wellness: Up to 100% employer-covered premiums for medical, dental, and vision insurance for employees and their dependents.

• Financial Well-being: A comprehensive array of financial benefits, including a 401(k) plan, company-paid life and disability insurance, and tax-advantaged spending accounts.

• Family Support: We provide a paid Parental Leave policy after six months of employment.

• Growth & Development: Generous annual stipends for both professional and personal development.

• Time Off & Flexibility: We offer a flexible vacation policy, paid holidays, and additional perks to help you recharge.