Associate Account Director

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary executive relationship manager for designated franchise and multi-location brands.

• Develop trusted advisor relationships with C-level executives, marketing leaders, franchise development teams, and operations management.

• Lead strategic business reviews, quarterly business reviews (QBRs), annual planning sessions, and executive presentations.

• Enhance retention, growth, network adoption, and overall account health.

• Identify opportunities to broaden Enspire solutions, including Paid Media, Local SEO, Websites, GEO/AI Search Visibility, GBP Optimization, and AI-enabled offerings.

• Collaborate with Digital Marketing Consultants to boost franchisee adoption, engagement, and satisfaction.

• Act as an escalation point for both corporate and franchisee issues.

• Convert marketing performance data into actionable business insights.

• Utilize reporting, analytics, CRM insights, and AI-driven tools to reveal opportunities and enhance performance.

• Partner with Advertising Strategists, SEO Strategists, Analysts, and Leadership to create client-specific growth strategies.

• Oversee cross-functional projects and guarantee the successful implementation of strategic initiatives.

• Mentor internal team members and contribute to professional development efforts.

• Represent Enspire at conferences, conventions, franchise events, webinars, and client meetings.

• Maintain expertise in franchise marketing, AI technologies, local marketing, and emerging digital trends.

⛳️ Requirements

• 5+ years of experience in client success, account management, consulting, digital marketing, or franchise marketing.

• Proven experience working directly with executive-level stakeholders, including VP and C-suite leaders.

• Strong understanding of franchise, multi-location, or enterprise marketing environments.

• Demonstrated ability to manage complex client relationships and drive retention and growth.

• In-depth knowledge of Paid Search, Social Advertising, SEO, Local SEO, Display, Conversion Optimization, and Analytics.

• Capability to interpret data and convey business-focused insights effectively.

• Outstanding presentation, communication, and relationship-building abilities.

• Experience in managing cross-functional teams and strategic initiatives.

• Bachelor’s Degree in Marketing, Communications, Business, or a related field is preferred.

• Experience in the franchise industry is highly preferred.

• Google Ads Certification is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Basic life insurance coverage.

• Short and long-term disability benefits.

• Participation in a 401(k) plan with company matching.

• A minimum of 10 days of vacation for new employees.

• Sick leave according to state regulations.

• 8 company-paid holidays.

• 2 personal holidays per year.