Assoc Tech Consultant, ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Possess robust technical abilities to comprehend client needs and effectively convert them into user stories and tasks for the development team.

• Tailor and configure essential ServiceNow applications, including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).

• Facilitate workshops and demonstrations for stakeholders and end-users.

• Work in partnership with internal teams and clients to ensure the delivery of high-quality solutions.

• Take the lead in designing, enhancing, and implementing scalable ServiceNow solutions.

• Engage actively in client meetings or discussions to gather their requirements and translate them into clear development tasks.

• Execute integration tasks and develop custom Service Portals, supporting REST, SOAP, and MID Server integrations.

• Maintain ongoing Discovery and CMDB processes.

• Create, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, Client Scripts, etc.

• Collaborate with cross-functional teams, offering guidance and mentoring to junior developers when necessary.

• Comfortable operating in Agile environments, actively participating in sprints and backlog grooming.

⛳️ Requirements

• Over 2 years of experience with ServiceNow, encompassing hands-on development and implementation.

• Strong knowledge in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), SAM, and HAM.

• Exceptional communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.

• Customize ServiceNow applications utilizing scripting, workflows, business rules, and UI policies to fulfill client specifications.

• Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist.

• Experience with additional ServiceNow modules such as HRSD or GRC is advantageous.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements, promoting work-life balance.

• Opportunities for learning and development to foster continuous growth and skill enhancement.

• Employee wellness initiatives and programs aimed at physical and mental well-being.

• Retirement and statutory benefits in accordance with Indian regulations.

• An inclusive and people-first culture that emphasizes collaboration and ownership.