Assistant Manager, Concierge

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise a team of healthcare concierge professionals and mentor them to achieve expertise in drug and healthcare services.

• Oversee daily operations, including coaching, monitoring productivity, and resolving escalated issues.

• Organize drug and occupational health programs.

• Assist candidates and monitor KPIs related to productivity, quality, and team morale.

• Provide continuous training and support regarding work processes and SOPs.

• Regularly assess team productivity and quality to ensure client satisfaction.

• Respond to team inquiries and offer guidance, coaching, and feedback.

• Elevate concerns or issues to the Concierge Operations Manager.

• Revise and enhance procedures and protocols to boost efficiency.

• Onboard and assimilate new team members.

• Provide outstanding customer service to clients.

• Cultivate a positive team atmosphere by leading with integrity and serving as a strong role model.

• Monitor and manage team performance to ensure objectives and KPIs are achieved.

• Communicate effectively with both internal and external teams.

⛳️ Requirements

• Associate Degree or equivalent professional experience; Bachelor’s Degree is preferred.

• Demonstrated experience in supervising and inspiring a team to reach performance goals.

• Knowledge of healthcare services and an understanding of client needs.

• Background in customer service or call-center settings is advantageous.

• Proficient with technology; skilled in navigating operating systems, the internet, Excel, and various software applications.

• Strong customer-oriented mindset with exceptional attention to detail to guarantee accuracy and quality.

• Proficient in Microsoft Office Suite, internet research, and database inquiries.

• Ability to effectively manage multiple priorities with strong organizational skills and adherence to deadlines.

• Capable of following company and client-specific instructions while working independently.

• Energetic, self-driven, and detail-oriented with a robust work ethic.

• Collaborative team player, comfortable working with diverse teams both locally and remotely.

• Willingness to work overtime as required to support team and client needs.

• Experience delivering exceptional client support and service.

• Proficient in reading, writing, and speaking English.

• Reliable and punctual, demonstrating a strong commitment to job expectations.

• Must be based in and authorized to work in the United States.

🏝️ Benefits

• Employee Impact Groups.

• FA Cares volunteer opportunities.

• Mentorship Advantage Program.

• SOAR, an award-winning manager development program.

• Flexibility to work remotely.

• Comprehensive Medical, Vision, Dental, and supplementary benefit plans.

• Paid Parental Leave.

• Bereavement leave.

• 401k plan with employer matching.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO).

• 9 paid company holidays.

• Volunteer Time Off Policy (VTOP) offering up to 8 hours per year.