Assistant Manager – Client Satisfaction

This is a fully remote position, open to applicants in India.

📋 Description

• Supervise the operations and effectiveness of the Support team.

• Ensure collaboration among team members to meet Client Satisfaction objectives.

• Track and enhance Average Wait Times and Queue Efficiency.

• Uphold the Customer Satisfaction Score (CSAT).

• Conduct quality audits to maintain high audit ratings.

• Oversee team coaching and performance metrics.

⛳️ Requirements

• Proven experience in operations and performance management.

• Strong understanding of Service Level Agreements (SLA).

• Capability to meet Customer Satisfaction Score (CSAT) targets.

• Experience in coaching and developing talent.

• Exceptional communication and engagement abilities.

• Familiarity with Workforce Management principles.

🏝️ Benefits

• Competitive salary.

• Supportive work culture.

• Opportunities for career advancement.

• Learning and development initiatives.

• Company-sponsored health insurance.

• Referral bonus program.

• IT equipment provided by the company.