Asset Management Reserve Associate – Commercial Real Estate

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Manage a designated portfolio of loans independently, ensuring adherence to loan documents, Agency guidelines, servicing agreements, and internal policies.

• Assess and evaluate reserve draw requests, utilizing judgment to determine eligibility, identify exceptions, and recommend outcomes such as approval, denial, or escalation.

• Analyze reserve activities, property condition data, and repair progress to detect emerging risks and proactively suggest corrective measures.

• Oversee compliance with immediate repair requirements, deferred maintenance obligations, life-safety items, insurance-related repairs, and capital improvement plans.

• Coordinate and supervise Property Needs Assessments (PNAs), engineering reports, inspections, and other third-party evaluations to aid reserve management and risk mitigation.

• Interpret loan documentation, reserve agreements, inspection reports, and investor specifications to ensure proper application of servicing standards.

• Act as the primary contact for borrowers, property managers, consultants, attorneys, and vendors regarding reserve-related issues and compliance matters.

• Collaborate with Asset Managers and other servicing teams to assess property performance issues and propose suitable reserve-related solutions.

• Prepare portfolio analyses, exception reports, trend analyses, and management summaries to facilitate decision-making and risk oversight.

• Assist with investor, Agency, and audit inquiries through research, analysis, and the review of documentation.

• Identify opportunities to enhance operational efficiency, controls, reporting, and reserve management practices; take part in implementing process improvements and workflow enhancements.

• Contribute to the training of team members and foster uniform application of reserve policies and procedures across the Asset Performance function.

• Provide support on ad-hoc or team projects as assigned.

⛳️ Requirements

• A Bachelor’s degree in Finance, Real Estate, Business, Construction Management, or a related field is preferred.

• Over 3 years of experience in commercial real estate servicing, asset management, reserve administration, construction review, property operations, or a related field is ideal.

• Experience in reviewing and interpreting loan documents, reserve requirements, and investor guidelines is essential.

• Familiarity with Fannie Mae, Freddie Mac, FHA, or other commercial real estate servicing programs is preferred.

• Strong analytical, problem-solving, and decision-making abilities.

• Capability to evaluate risk, identify issues, and recommend suitable resolutions.

• Excellent organizational skills with the capacity to independently manage a portfolio of responsibilities.

• Exceptional written and verbal communication skills, allowing effective interaction with borrowers, consultants, attorneys, investors, and internal stakeholders.

• Advanced proficiency in Microsoft Excel and experience with servicing, workflow, and reporting systems.

• Ability to manage competing priorities in a dynamic environment while maintaining a high level of accuracy and professionalism.

• Willingness to travel occasionally as business needs arise.

🏝️ Benefits

• Competitive compensation

• 401(k) retirement plans with employer match

• Medical, dental, and vision benefits for employees and their dependents

• Commuter benefits

• PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability

• Tuition assistance program

• Two “work from anywhere” weeks per year

• Summer Fridays

• Collaborative working spaces

• Service days to support our communities

• Employee development and engagement events