Asesor de Atención al Cliente, Call Center

This is a fully remote position, open to applicants in Peru.

📋 Description

• Respond to calls from Claro Perú customers.

• Provide information, guidance, and solutions to inquiries regarding postpaid services.

• Deliver friendly, efficient, and high-quality customer service.

• Conduct commercial activities based on customer needs.

• Participate in an initial training program lasting approximately 16 days, consisting of 12 days of theoretical training and 4 days of practical experience.

• Work full-time, semi-full-time, or part-time with rotating shifts and breaks from Monday to Sunday.

• Issue invoices during the initial months of the trial period.

⛳️ Requirements

• A minimum of 3 months of experience in a Call Center environment.

• Must have a personal PC or laptop.

• Operating system must be Windows 10 or 11.

• Processor should be at least a Core i3 of the fifth generation or an equivalent or newer model.

• Minimum of 8 GB RAM.

• Wired internet with a minimum speed of 50 Mbps.

• USB-connected headphones.

• A quiet and suitable workspace for remote work is required.

• Availability to participate in virtual training with the camera on.

• Secondary education is required.

• Skills in adaptability, negotiation, commercial management, empathy, call handling, teamwork, customer orientation, active listening, effective communication, customer service, and problem-solving are necessary.

• Must have a RUC and SOL key from SUNAT to issue invoices during the service contract period.

🏝️ Benefits

• Remote work arrangement.

• Variable bonuses based on campaign conditions.

• Health, education, entertainment, and other service benefits and agreements.

• Initial training to learn about the service and enhance your skills.

• Opportunity to strengthen your experience in customer service and commercial management.

• Retention bonus: S/ 200 for full-time and semi-full-time, or S/ 100 for part-time, subject to perfect attendance.

• Full payment for training: S/ 240, subject to the established conditions and requirements for disbursement.