Area Retention Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Area Retention Manager in the planning, organization, direction, and coordination of sales activities for a designated AAM Pod.

• Optimize sales volume and promote targeted profitable growth.

• Provide both individual and team-oriented sales coaching and training, including shadowing and reviewing inbound call recordings.

• Assist area and business unit sales leadership with pricing strategies, business plans, and team engagement efforts.

• Supervise sales professionals while participating in hiring, training, coaching, and performance management processes.

• Ensure the effective execution of pricing initiatives and the attainment of budgeted pricing goals.

• Manage Book of Business assignments in collaboration with the Area Retention Manager.

• Oversee and approve weekly timesheets and enforce the Attendance Policy.

• Authorize PTO requests.

• Prepare and assess Performance Improvement Plans and disciplinary documentation alongside the Area Retention Manager.

• Manage customer onboarding processes, cases, credits, and quote approvals.

• Train and coach Customer Zeal with an emphasis on First Call Resolution.

• Prioritize customer retention through high-quality calls, escalated cases, and building relationships with business unit operations teams.

• Ensure proper utilization of the Company’s Contact Relationship Management tool.

• Maintain accountability for sales objectives, key metrics, and budget fulfillment.

• Analyze market behavior and competitive trends while proactively managing the customer base.

• Stay informed about services, lines of business, and pricing structures.

• Promote additional services to commercial and industrial clients to enhance targeted revenue.

• Complete mandatory sales reports.

• Assist in reviewing Customer Service Agreements for terms, conditions, pricing, and accuracy.

• Carry out other job-related responsibilities as needed.

⛳️ Requirements

• High School diploma or GED.

• A minimum of two years of progressive experience in a sales position.

• Experience in training, mentoring, coaching, establishing standards, and/or serving as a resource for others.

• Valid driver’s license.

• Professional demeanor and confidence.

• Strong time management abilities.

• Effective communication skills with all levels of management, both internally and externally.

• Excellent active listening skills.

• Quick comprehension of concepts and ability to follow through.

• Skill in identifying information necessary to clarify situations.

• Logical and sequential approach to problem-solving.

• Proficient written and verbal presentation skills.

• Self-driven with a robust work ethic and goal orientation.

• Ability to maintain confidentiality.

• Strong persuasion skills.

• Service-oriented mindset.

• Capability to foster teamwork and encourage support and participation.

• Ability to innovate and facilitate organizational change.

• Accountability for both personal and team performance.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance.

• Accidental death and dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).