Area Claims Supervisor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Supervise, mentor, train, and assess Crop Insurance Adjusters throughout Ohio, which includes conducting performance evaluations, succession planning, and providing daily field support.

• Manage the claims process to guarantee accuracy, promptness, and adherence to ProAg protocols, as well as federal and state regulations and RMA standards.

• Allocate claims, review and authorize work, assist with reserve determinations, and act as the primary escalation point for intricate, sensitive, or contested claims.

• Collaborate with Claims Management, Compliance, and Underwriting to achieve business goals, troubleshoot field issues, and address regulatory or operational challenges.

• Track Loss Adjuster Expenses (LAE), oversee staffing and workload distribution, and modify claims structure to adapt to evolving market or regional demands.

• Serve as a principal contact for agent inquiries and concerns, ensuring timely communication and effective resolution of issues.

• Create and conduct training for adjusters, advocate for best practices, and facilitate the effective utilization of claims systems and internal resources.

• Exemplify ProAg’s core values, maintain transparent and consistent communication, and demonstrate professionalism in all internal and external engagements.

⛳️ Requirements

• A bachelor's degree in agriculture, a related field, or equivalent education and/or experience is preferred.

• Current Claim Adjuster Proficiency Program (CAPP) certification is required.

• At least three years of relevant and progressive experience in crop insurance within Claims or Compliance.

• Comprehensive knowledge of adjusting practices, standards, procedures, and the appropriate use of required adjusting equipment.

• Outstanding organizational and analytical abilities with the capacity to handle multiple tasks concurrently.

🏝️ Benefits

• Extensive medical, vision, and dental coverage, with eligibility commencing on your first day of employment.

• Basic life and disability insurance.

• 401(k) plan featuring a 6% company match.

• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.

• Paid parental leave.

• Access to our award-winning wellness program, which includes mental health services, fitness network membership, and a complimentary Headspace subscription.

• Student loan matching program.

• Employee discount program.