Architect II – Solutions, CRM, Salesforce

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Reporting to the designated Manager, the Architect II – Solutions is tasked with designing and implementing IT solutions within the Salesforce / Experience Cloud ecosystem that cater to the GPO business team.

• Provides both technical leadership and architectural direction for the Salesforce / Experience Cloud platform.

• Develops and documents future-state architectures that tackle current business challenges while anticipating the future needs of the GPO business team.

• Assesses the current Salesforce environment to identify, prioritize, and address technical debt.

• Creates feasibility analyses, business case justifications, and architectural alternatives.

• Collaborates closely with the GPO business team and other internal stakeholders.

• Translates intricate business requirements into clearly defined system and platform solutions.

• Engages with external service providers, Salesforce consultants, and vendors.

• Facilitates and contributes to the development and upkeep of CRM architecture models, standards, patterns, and best practices.

• Offers direction, mentorship, and technical support to developers and team members.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

• At least ten (10) years of relevant and progressively responsible experience in IT architecture design and implementation.

• Extensive hands-on experience with the Salesforce platform, particularly Service Cloud and Experience Cloud.

• Experience in a CRM Delivery team or a similar technology organization focused on product alignment is highly preferred.

• Previous experience supporting GPO, healthcare, or pharmaceutical distribution business functions is advantageous.

• Preferred Certifications: Salesforce Application Architect, System Architect, Platform Developer II, or equivalent qualifications.

• In-depth knowledge of the Salesforce platform, especially Service Cloud and Experience Cloud.

• Demonstrated ability to evaluate and address technical debt in existing applications.

• Capability to design scalable future-state solutions that are well-documented and aligned with both business objectives and platform best practices.

• Strong grasp of business requirements analysis and the ability to create architectural specifications that guide application design and development.

• Excellent leadership capabilities.

• Ability to promote innovation and practical problem-solving.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.