Arabic-English Bilingual Healthcare Customer Service Representative

📋 Description

• Assist consumers by thoughtfully engaging and addressing inquiries related to their healthcare benefit requirements

• Respond to incoming calls from clients

• Perform research across various systems to resolve inquiries

• Offer clear and precise information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a set schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Arabic

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customers' needs

• Comfortable using computer systems and Windows-based applications

• A designated home workspace that is free from distractions

• A secure, high-speed wired internet connection (at least 25 mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement

• Health and wellness incentives