Appraisal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on the actual cash value of vehicles by collecting and evaluating current market data to achieve a fair settlement for damages resulting from theft and collision, while ensuring excellent customer service and maintaining positive relationships with shops.

• Verify title status, investigate any modifications, prior damages, and overall condition. Recognize anomalies such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and previous damages to accurately assess their market value.

• Examine DMV reports and determine the appropriate transfer of ownership documents to dispatch to the registered owner, while securing lienholder payoff amounts and Letters of Guarantee.

• Negotiate storage fees with body shops and towing companies.

• Respond promptly and efficiently to written communications. Direct correspondence to Claims Document Processing to procure necessary paperwork when required.

• Remain informed about current vehicle valuations, industry and market trends, State licensing, and Company policies and procedures.

• Reach out to adjusters to verify coverage, identify potential limits issues or possible fraudulent activities, and secure approval for property damage settlements.

• Initiate contact with insured parties/claimants or their representatives concerning total loss situations.

• Complete and uphold thorough documentation of material damage details for assigned cases and timely submit relevant reports.

⛳️ Requirements

• High School Diploma or GED.

• Must obtain a Company-sponsored Adjuster’s license to manage claims, which includes a fingerprint background check, to be completed upon hire.

• Experience in handling Total Loss claims or customer service.

• Preferred: 6+ months of related experience.

• Preferred: Experience in managing high call volumes within a professional call center environment.

• Solid understanding of fundamental principles and practices of Company policies and procedures following formal and informal Claims Training.

• Ability to juggle multiple tasks in a dynamic environment, prioritize duties, and produce accurate work outputs to facilitate claims resolution.

• Strong passion for assisting customers during their times of need.

• Excellent written and verbal communication skills to professionally represent the Company in multi-channel communications with both internal and external clients.

• Capability to foster engagement to maintain high morale and support employee retention.

• Strong collaborative spirit; we operate as one team with a shared objective.

• Ability to cultivate rapport using emotional intelligence.

• View conflict resolution as a chance for improvement.

• Self-motivated and accountable while working remotely.

• Demonstrated proficiency in MS Office products (Outlook, Word, Teams) and claims-related software.

• Must have a dedicated workspace that is free from distractions.

• Exhibits intellectual curiosity by seeking efficiencies through process enhancements or technology, preferred.

• Takes initiative to improve any processes they can, preferred.

• Assumes positive intent in all interactions, preferred.

• Seeks opportunities for growth within and beyond this position, preferred.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from anywhere in the United States for most roles.

• Paid time off, including vacation days, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, including potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Health benefits including medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• Engaging work environment.

• Opportunities for advancement.

• Educational assistance.

• Opportunities for professional and personal development.

• Company recognition program.

• Health and wellbeing resources, including free mental health therapy/coaching sessions, childcare and eldercare resources, and more.