Appointment Setter – Inbound Calls Only, Luxury Hospitality

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming guest calls from Monday to Friday, between 9:00am and 5:00pm, typically handling 5 to 10 calls per hour.

• Engage in brief discussions regarding travel dates, special occasions, and the number of guests.

• Seamlessly transfer callers live to an available booking specialist or arrange a same-day or next-day callback.

• Follow up on after-hours calls each morning.

• Maintain the monthly missed-call rate below 12%.

• Direct guests to the suitable booking specialist for Bolt Farm Treehouse’s luxury retreats.

⛳️ Requirements

• Possess a warm, friendly, and composed demeanor on the phone.

• Embrace a service-first mindset.

• Demonstrate reliability and consistency in answering calls throughout the workday.

• Maintain composure and accurately route calls during peak times.

• Be comfortable utilizing a computer-based phone system, CRM, and calendar tools.

• Have a quiet home workspace and dependable high-speed internet connection.

• Be available Monday to Friday, from 9:00am to 5:00pm in the local time zone, aligned with coverage requirements.

• Previous experience in customer service, reception, hospitality, front desk, call center, or scheduling is advantageous.

• Must be eligible to work in the United States; some state restrictions may apply.

🏝️ Benefits

• $500 monthly performance bonus for keeping the missed-call rate under 12%.

• An extra $500 team bonus when the company achieves its monthly target.

• Eligibility for overtime.

• Full-time W-2 employee status.

• Opportunity for fully remote work from anywhere in the U.S. (some state restrictions may apply).

• One-on-one training provided during the initial 1 to 2 weeks.

• Weekends off.