This is a fully remote position, open to applicants in Colombia.

📋 Description

• Request medical records from hospitals, clinics, and other healthcare entities.

• Maintain constant communication via phone and email with hospitals, clinics, insurers, and attorneys.

• Continuously follow up on pending requests to ensure optimal delivery times.

• Utilize medical record portals and EMR systems to send, track, and update requests.

• Keep accurate documentation of all communications and the status of each request.

• Verify that received records are complete and correct before forwarding them to the physicians.

• Prioritize urgent requests based on the needs of healthcare providers.

⛳️ Requirements

• Advanced English proficiency C1 (mandatory).

• Previous experience in a Contact Center handling a high volume of calls.

• Proven knowledge of HIPAA regulations (required).

• Excellent verbal and written communication skills.

• Highly organized, detail-oriented profile with the ability to manage multiple tasks.

• Proficiency in digital tools, online portals, and electronic systems (EMR).

• Ability to manage ongoing follow-up and prioritize tasks effectively.

🏝️ Benefits

• 100% remote contract.

• Opportunities for professional growth.

• Collaborative work environment.

• Fixed schedule in PST (with adjustments for DST).