Appointment Setter

This is a fully remote position, open to applicants in Philippines, +2 more states.

📋 Description

• Conduct outbound calls to both new and existing leads.

• Respond to inbound calls from homeowners seeking estimates or information.

• Evaluate leads and arrange appointments for the sales team.

• Follow up with potential customers through phone, SMS, and CRM workflows.

• Verify upcoming appointments and reduce no-show rates.

• Maintain precise customer records, notes, and lead statuses within Zoho CRM/Zoho One.

• Collaborate with the sales team regarding appointment schedules and lead updates.

• Record all interactions in a timely and accurate manner.

• Provide occasional support for recruiting outreach or scheduling when necessary.

⛳️ Requirements

• Minimum of 2 years of experience in appointment setting, inside sales, customer service, or a comparable phone-based position.

• Practical experience using Zoho CRM and/or Zoho One.

• Exceptional spoken and written English communication skills.

• Strong phone presence with the ability to establish rapport quickly.

• Capability to manage objections and maintain focus during conversations.

• Highly organized with a keen attention to detail.

• Dependable internet connection and a quiet home office environment.

• Primary internet connection speed of at least 15 Mbps.

• Backup internet connection of no less than 10 Mbps, able to support work during power outages.

• Desktop or laptop with an Intel Core i5 8th generation or newer, Intel Core i3 10th generation or newer, AMD Ryzen 5, or a comparable processor.

• Primary device equipped with a minimum of 8 GB RAM.

• Functional backup device that meets or exceeds Intel Core i3 performance and remains operational during power interruptions.

• Working webcam.

• Noise-canceling USB headset.

• Quiet, dedicated space for a home office.

• Smartphone for communication and verification purposes.

• Preferred: experience in supporting home services, construction, roofing, HVAC, restoration, or related industries.

• Preferred: prior experience in a call center or outbound sales environment.

• Preferred: knowledge of SMS follow-up and lead nurturing techniques.

🏝️ Benefits

• Engaging, inclusive, and innovative culture that values diverse contributions and fosters professional development.

• Daily chances to learn, innovate, and excel.

• Opportunities for career advancement and access to resources.

• Dynamic and stimulating work environment.

• Flexibility to work from home or any location of your choosing.

• Elimination of stressful commutes and support for maintaining work-life balance.