Applied AI Engineer – Operations

This is a fully remote position, open to applicants in Spain, +4 more countries.

📋 Description

• Collaborate with teams to gain insights into workflows, identify inefficiencies, and suggest enhancements.

• Coordinate with the COO and relevant teams to agree on process modifications before implementation.

• Develop AI tools and automations that integrate business systems and manage tasks like document processing and ticket triage.

• Deliver functional versions rapidly and refine them based on feedback.

• Prioritize initiatives based on time savings, reduction of errors, and risk management.

• Assess time savings, cost reductions, error decreases, adoption rates, cycle times, reliability, AI costs per task, and stakeholder satisfaction.

• Operate and maintain production solutions, test AI outputs, ensure integrations are intact, and address failures, latency, and costs.

• Safeguard customer and employee data through restricted access, minimal exposure, redaction, protective measures, audit trails, and human oversight.

• Assess AI tools and vendors, and suggest existing solutions or custom development options.

• Document workflows and runbooks, provide team training, and assist in identifying and requesting additional automations.

• Deliver a prioritized automation backlog within the initial 30 days.

• Launch 3–5 production automations or integrations with measurable impact within the first 90 days.

• Create a repeatable process from intake to deployment, integrating AI tooling as a reliable aspect of daily operations within the first year.

⛳️ Requirements

• Over 4 years of experience in operations engineering, business systems, automation, or a related field, including at least 1 year of experience in building production LLM or AI-enabled workflows.

• Practical experience with workflow automation platforms and technologies such as REST APIs, webhooks, JSON, and OAuth.

• Strong understanding of prompt design, retrieval-augmented generation, and agent/tool-use patterns.

• Proficiency in Python or JavaScript, along with familiarity with cloud services; AWS is preferred.

• Experience with at least one major business system, such as NetSuite, Salesforce, or ServiceNow.

• Capability to translate business requirements into technical solutions and articulate trade-offs to non-technical leaders.

• Sound judgment and practical knowledge of AI security, privacy, and data governance, including concepts like least-privilege access, sensitive-data protection, data minimization, and approval controls for sensitive actions.

• Experience with Microsoft 365 / Teams integrations and Microsoft Graph is advantageous.

• A background in finance, revenue, or support operations processes is a plus.

• Familiarity with process mining, BI tools, or SQL is beneficial.

• Knowledge of compliance frameworks such as SOC 2, ISO 27001, or similar is advantageous.

• Relevant certifications in AWS, Azure, or security are a plus.

• Understanding of IT management, RMM, or endpoint security concepts is beneficial.

• Experience shipping software with coding agents like Claude Code or Codex, including harnesses, development loops, reusable skills, and management of context and specifications is a plus.

• Hands-on experience managing production backend services/APIs, with practical knowledge of databases and containers is a plus.

• Systematic evaluation of AI using datasets, metrics, baselines, reproducible experiments, and regression detection is beneficial.

• Strong foundations in ML, statistical experimentation, and model training or fine-tuning is advantageous.

• Experience with runtime isolation and sandboxing for sensitive execution is a plus.

🏝️ Benefits

• Fully remote work options with flexibility to maintain your work-life balance.

• A collaborative atmosphere that encourages you to take ownership of your domain and implement best practices.

• Consistent income, benefits, flexible working hours, and prospects for career growth.

• Supportive, professional colleagues who are eager to assist you and help you advance.

• Engaging challenges and opportunities to create a meaningful impact.