Applied AI Enablement Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive account adoption and growth by implementing enablement strategies from initial launch to widespread use.

• Monitor user activation, feature engagement, and retention across designated accounts.

• Facilitate workshops, lunch-and-learns, and focused one-on-one sessions for knowledge workers new to generative AI.

• Collaborate with business teams to pinpoint high-value use cases and assist users in creating custom AI assistants.

• Guide customer IT and security stakeholders through data source integrations, SSO setup, and custom assistant configurations.

• Offer technical advice and hands-on setup assistance without serving as a Sales Engineer or technical architect.

• Create enablement playbooks, training materials, and best practices for customer success.

• Develop vetting, training, and certification standards for third-party partners.

• Recruit and mentor future members of the enablement team.

• Collaborate with Account Executives on expansion signals, usage growth, and renewal negotiations.

• Analyze user feedback and field insights to shape Product and Go-To-Market strategies.

• Meet weekly with the Chief Business Officer, VP of Sales, and Account Executives to promote adoption, retention, and growth.

⛳️ Requirements

• 6+ years of experience in customer success, solutions consulting, technical enablement, or customer-facing GTM roles in B2B SaaS.

• Practical experience with AI tools, designing prompts, and integrating AI assistants into real-world workflows.

• Proven track record of guiding customer IT and security teams through fundamental technical setups, including data source integrations and SSO.

• Demonstrated capability to develop, launch, or scale customer enablement, training, or partner certification initiatives.

• Outstanding communication and facilitation skills, with a history of generating excitement and explaining emerging technologies to non-technical audiences.

• Strong business acumen with experience overseeing outcomes related to account adoption, retention, and revenue growth in enterprise or mid-market sectors.

• An entrepreneurial mindset with the ability to create processes from the ground up in a dynamic startup environment.

🏝️ Benefits

• Variable compensation: 30% of target total compensation

• Equity participation