Application Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first-line assistance by addressing customer inquiries, identifying software problems, and guaranteeing a prompt and compassionate resolution of customer requests.

• Collaborate within the swarm support model to address customer concerns efficiently and effectively.

• Ensure timely and comprehensive follow-up with customers regarding any unresolved issues.

⛳️ Requirements

• Over 4 years of experience in software/application support, with additional experience in ERP or supply chain-related software products being a plus.

• Strong verbal and written communication abilities, capable of clearly conveying technical information to both technical and non-technical audiences.

• Exceptional analytical and troubleshooting skills focused on delivering solutions that improve the customer experience.

• Demonstrated capability to function as part of a fast-paced, high-performance team.

• Bachelor's Degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Accounting, Supply Chain Management, or a related technical discipline) or 4 years of direct, relevant work experience in ERP systems, application support, technical troubleshooting, or IT-related roles.

🏝️ Benefits

• Customer-Centric Support: Ensure every customer interaction results in a positive and memorable experience.

• Application support Technicians will assist through email, phone calls, or live chat.

• Swarm Collaboration: Function as a vital part of a swarm team, working closely with other support analysts to resolve customer issues effectively.