Application Support Engineer, SQL, .Net

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver L2/L3 support for mission-critical .NET applications, which includes investigating incidents, debugging, and implementing fixes or minor enhancements.

• Diagnose, optimize, and maintain SQL Server databases, including stored procedures, views, functions, triggers, and complex queries.

• Conduct root cause analysis for application issues, data inconsistencies, and performance bottlenecks, while documenting findings and solutions.

• Oversee and support SSIS packages, SQL Agent jobs, and data integration processes to ensure system reliability and data accuracy.

• Collaborate with development, QA, and business teams to assist with releases, deployments, change requests, and ongoing improvement initiatives.

⛳️ Requirements

• Minimum of 5 years of experience in Application Support, Production Support, or a similar role focused on enterprise applications.

• Extensive experience with SQL Server, including query optimization, indexing, execution plans, stored procedures, and performance tuning.

• Practical experience with C#, ASP.NET, and .NET Core, encompassing code-level troubleshooting, debugging, and log analysis.

• Familiarity with SSIS, SQL Agent, incident management tools (such as ServiceNow and Jira), and ITIL-based support processes.

• Strong analytical, problem-solving, communication, and stakeholder management abilities, with a keen focus on ownership and attention to detail.

• Proficient in English communication skills.

🏝️ Benefits

• Access to continuous learning through internal academies, certifications, and mentorship opportunities.

• Active employee networks that promote diversity, equity, and inclusion, such as OutFront, CapAbility, or Women@Capgemini.

• A diverse, respectful, and inclusive workplace environment.

• A culture rooted in Fun and Team Spirit values.

• The chance to contribute to building a better future for people, the planet, and society.