Application Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver L2/L3 support for the organization's cryptocurrency trading operations.

• Offer technical assistance to Sales, business users, institutional clients, and retail customers, with an emphasis on application support, API support, and network connectivity.

• Identify and resolve production incidents with comprehensive ownership.

• Work collaboratively with technical and business support teams, ensuring timely escalation and resolution of incidents.

• Take charge of release activities, engage in audit reviews, and carry out business continuity planning exercises.

• Ensure that process management adheres to ITIL best-practice standards, SLAs, and client expectations.

• Monitor and automate alerts for applications and infrastructure to uphold system stability and availability.

• Maintain knowledge bases and standard operating procedure documentation.

• Identify areas for improvement, streamline processes, automate repetitive tasks, and enhance service levels.

⛳️ Requirements

• Minimum of 2 years of production support experience, ideally within the Banking or Financial Services sector.

• Proficiency in UNIX commands for debugging, SQL, and Bash/Python scripting.

• Previous experience with the FIX protocol and APIs is essential.

• Strong technical knowledge of Linux/Java-based systems.

• Familiarity with Cloud Technology and DevOps tools.

• Understanding of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.

• Service-oriented individual with solid incident handling and troubleshooting capabilities.

• ITIL certification is preferred.

• Exceptional written and verbal communication skills in English.

• Experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading sectors.

• Ability to thrive under pressure, manage multiple priorities, meet tight deadlines, and maintain attention to detail.

• Self-motivated individual capable of quickly grasping new concepts, business areas, and technologies.

• Willingness to work shifts and provide weekend support.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health and wellness programs.

• Flexible working hours and a supportive work environment.