Application Support Consultant – Salesforce Marketing Cloud

📋 Description

• Oversee incidents, problems, business support, development, enhancements, and configurations within the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solutions.

• Ensure the monitoring, integrity, and availability of systems that support operations.

• Adhere to ITIL best practices regarding incident and problem management.

• Implement, manage, and sustain provisioning, configuration, and automation processes.

• Analyze application-related issues.

• Provide corrective and evolutionary developments.

⛳️ Requirements

• A minimum of 2–3 years of proven experience in 1st and 2nd line application support roles.

• A customer-focused approach, particularly within Salesforce Marketing Cloud.

• Marketing Cloud Email Specialist or Marketing Cloud Consultant certification is preferred.

• Familiarity with Salesforce Data 360 (Data Cloud).

• Certified Data 360 (Data Cloud) Consultant certification is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and dynamic work environment.