Application Support, Celigo, Netsuite

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver 1st and 2nd level support for Celigo Integration Apps (Shopify and Amazon), NetSuite OneWorld, and other integrated applications such as RF-Smart, SPS Commerce, Shopify, Zendesk, ClickUp, Miro, SmartFreight, and future systems.

• Adopt a proactive approach to troubleshoot and resolve daily operational challenges faced by business users and internal teams.

• Handle escalations to third-level support vendors and ensure compliance with SLA commitments.

• Collaborate closely with the Core Applications team, business users, and external consulting partners to design and execute system enhancements and integrations.

• Configure and launch new storefronts and marketplaces within the current Celigo integration environments.

• Create, test, and deploy new Celigo integration flows from development to UAT and production stages.

• Construct and maintain NetSuite saved searches, reports, workflows, configurations, and basic scripts.

• Examine and evaluate business processes to pinpoint inefficiencies and propose process enhancements.

• Assist with testing, documentation, release support, and deployment activities for system upgrades.

• Offer support coverage during extended international business hours as part of an expanding global support initiative.

• Execute additional responsibilities as required by the Client and Systems Team.

⛳️ Requirements

• Practical experience in configuring and supporting Celigo Integration Apps, particularly Shopify and Amazon connectors.

• Demonstrated ability to build and deploy Celigo integration flows from start to finish, including testing and production rollout.

• Strong understanding of NetSuite OTC processes, encompassing order creation, inventory commitment, payout processing, deposit workflows, and GL impact.

• Experience in NetSuite administration, involving saved searches, workflows, configuration, and troubleshooting.

• Broader experience in P2P, R2R, inventory, and logistics processes is highly preferred.

• Familiarity with SuiteScript, SuiteQL, RF-Smart, SPS Commerce, SmartFreight, or similar systems is beneficial.

• Background in supporting integrated systems and managing third-party vendors.

• Excellent communication skills, capable of engaging both technical and non-technical stakeholders.

• Ability to manage multiple priorities independently in a dynamic, fast-paced environment.

🏝️ Benefits

• Supportive Leadership Team that genuinely cares.

• Competitive salary package.

• Full desktop/laptop setup provided by the company, along with backup internet.

• Complimentary pre-employment Medical Assessment (T&C apply).

• Health Maintenance Organization (HMO) coverage starting on the first day of employment.

• 15 Vacation Leaves and 5 Sick Leaves per year.

• Annual Performance Reviews.

• Unlimited Employee Referral Incentives.

• Access to Employee Loan Facilities.

• Opportunities to join Social Clubs and Interest Workshops.

• Participation in company events with chances to win exciting prizes and recognition for exceptional performance.

• Statutory Benefits including Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays.