Application Implementation Engineer – Radiology Workflow Orchestration

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the subject matter expert for enterprise radiology workflow orchestration platforms and solutions.

• Design, implement, and enhance workflow strategies for study distribution, workload balancing, subspecialty routing, turnaround times, and radiologist productivity.

• Configure and sustain workflow orchestration platforms, business rules, and operational workflows.

• Monitor workflow performance and pinpoint opportunities to improve efficiency, reduce exceptions, optimize resource utilization, and elevate customer service.

• Lead the planning, design, implementation, and support of workflow orchestration technologies and associated clinical imaging applications, including PACS, RIS, voice recognition, and ancillary systems.

• Design and support integrations with PACS, RIS, physician scheduling, analytics platforms, productivity systems, and other clinical applications.

• Convert business, clinical, and technical requirements into configurations, workflow designs, functional specifications, and implementation plans.

• Serve as the escalation point for complex workflow, integration, and application issues.

• Lead and support workflow optimization, automation, standardization, acquisitions, system consolidations, and enterprise transformation projects.

• Collaborate throughout project lifecycles, including planning, architecture, configuration, testing, deployment, stabilization, and operational transition.

• Develop implementation methodologies, workflow standards, operational procedures, and documentation.

• Partner with Data & Analytics teams and operational leaders on workflow metrics, productivity reporting, dashboards, and performance analytics.

• Analyze workflow and operational data to identify trends, bottlenecks, and opportunities for process improvements.

• Create and deliver training programs, user guides, workflow documentation, and reference materials.

• Provide subject matter expertise and end-user support during implementations, upgrades, and optimization initiatives.

• Ensure knowledge transfer to operational and support teams.

• Develop and execute functional, integration, interface, regression, performance, and user acceptance testing.

• Coordinate testing, validate production readiness, and support post-implementation validation and stabilization.

⛳️ Requirements

• 3-5 years of experience in supporting enterprise imaging systems such as PACS, VNA, RIS, or related clinical imaging technologies.

• 3-5 years of experience in implementing radiology workflow orchestration solutions.

• Experience in leading clinical application configuration, implementation, integration, testing, upgrades, and operational support activities.

• Experience working within complex, multi-site, multi-entity healthcare organizations.

• Strong understanding of radiology workflow orchestration, imaging operations, and clinical imaging workflows.

• In-depth knowledge of PACS, RIS, voice recognition, and related imaging technologies.

• Experience with HL7, DICOM, XDS/XCA, and healthcare interoperability standards.

• Working knowledge of system infrastructure, networking, interfaces, and application troubleshooting.

• Experience with workflow analytics, physician productivity reporting, and operational performance measurement is preferred.

• Skills in radiology workflow development.

• Strong analytical, problem-solving, and troubleshooting capabilities.

• Excellent written, verbal, and interpersonal communication skills.

• Strong organizational, documentation, and project coordination abilities.

• Proficiency in Visio, Word, Excel, PowerPoint, and other documentation tools.

• Ability to manage multiple priorities and complex projects simultaneously.

• Customer-focused relationship-building across clinical, operational, and technical teams.

• Strong collaboration skills across departments and stakeholder groups.

• Proven ability to prioritize work, manage competing demands, and deliver results aligned with organizational goals.

• A Bachelor’s Degree or similar industry experience with demonstrated technical proficiency is required.

• Willingness to travel up to 50%, with typical travel expected to be approximately 25%.

🏝️ Benefits

• Flexibility to work remotely/virtually.

• Travel reimbursement or compensation is not explicitly stated.