Application Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer-reported issues escalated by Customer Services teams, including troubleshooting, conducting basic code analysis, triaging, and/or crafting SQL database queries to identify issues and provide resolutions.

• Assume responsibility for assigned tasks, ensuring follow-through on assignments until all issues are resolved and closed.

• Cultivate a strong understanding of product knowledge, aiming for subject matter expertise.

• Collaborate with senior team members to investigate complex issues, identify root causes, and work towards effective resolutions.

• Foster, develop, and enhance cross-functional relationships; engage actively and collaboratively through internal communication channels, providing timely feedback on inquiries.

• Aid in monitoring system resources and application issues, escalating to the appropriate team as needed.

⛳️ Requirements

• Typically requires a minimum of 2 years of relevant experience.

• BA/BS degree or equivalent experience.

• Experience with SaaS applications, ideally in a support context.

• Familiarity with troubleshooting using browser developer tools.

• Knowledge of SQL, HTML, JavaScript, or PHP is a plus.

• Strong customer service and problem-solving abilities.

• Familiarity with IT tools, including issue management systems.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development