Application Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead technical initiatives that support both direct and indirect sales growth of Cimatron CAD and Mold products and solutions.

• Collaborate with sales teams on technical presentations, product demonstrations, and Proofs of Concept for potential clients.

• Contribute technical insights during the preparation of proposals.

• Develop technical content for product marketing campaigns within the region.

• Represent the company at trade shows, seminars, webinars, and other industry events.

• Organize and facilitate training sessions and workshops for customers and resellers.

• Oversee intricate technical support cases and ensure resolutions comply with SLA standards.

• Manage customer implementation projects encompassing installation, configuration, and workflow optimization.

• Guide reseller application engineers, promoting technical enablement through training and knowledge sharing.

• Maintain documentation related to software configurations, customizations, and best practices.

• Relay customer feedback and solution requests to the product development team.

• Engage in beta testing and assess new product releases.

• Report software bugs and suggestions for improvements to the development team.

• Stay informed about developments in CAD/CAM/CAE, mold design, manufacturing, and competitive technologies.

• Facilitate the successful implementation of Cimatron solutions, support sales team enablement, enhance customer satisfaction, and promote retention.

⛳️ Requirements

• A bachelor's or master's degree in mechanical/manufacturing engineering, tool design, or a related field.

• Over 10 years of experience in the CAD/CAM sector, with a focus on mold design and manufacturing.

• Practical experience with Cimatron or similar CAD/CAM systems.

• Familiarity with plastic injection molding flow simulation software, such as Inspire Mold, is preferred.

• General knowledge of CAM programming is an advantage.

• In-depth understanding of mold design and manufacturing processes.

• Proficient in mold design utilizing CAD/CAE tools.

• Expertise in Cimatron CAD, Mold, and Electrode, or equivalent CAD/CAM software.

• Demonstrated leadership and mentoring skills.

• Capability to work autonomously as well as collaboratively within a team.

• Ability to manage multiple projects efficiently and prioritize tasks effectively.

• Excellent communication and presentation skills.

• Strong analytical thinking and problem-solving skills.

• Customer-focused approach with an emphasis on delivering solutions.

• Willingness to travel 40–50% for client visits, training sessions, implementations, and industry events.

• Dedication to ethical conduct and adherence to organizational values.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Competitive compensation and performance-based incentives.

• Engaging work environment with a focus on innovation.