Application Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in both direct and indirect sales of Cimatron CAD and Mold products and solutions through exceptional technical capabilities.

• Conduct technical presentations, product demonstrations, and proofs of concept during the pre-sales phase.

• Offer technical insights to the sales team while developing proposals.

• Create technical content for products to support regional marketing initiatives.

• Represent the company at trade shows, technical seminars, webinars, and various industry events.

• Organize and facilitate training sessions and workshops for customers and resellers.

• Oversee intricate technical support cases pertaining to Cimatron CAD products and solutions.

• Address customer concerns within service level agreements (SLAs) and ensure high levels of customer satisfaction.

• Manage customer implementation projects, which include installation, configuration, and optimization of workflows.

• Guide reseller application engineers and promote technical excellence through knowledge sharing.

• Maintain documentation regarding software configurations, customizations, and best practices.

• Relay customer feedback and solution requests to the product team.

• Engage in beta testing and assess new product releases.

• Report software bugs and request improvements to the software development team.

• Keep abreast of CAD/CAM/CAE technologies, mold design and manufacturing trends, as well as competitive technologies.

• Provide technical support, ensure successful Cimatron deployments, facilitate sales enablement, and enhance customer satisfaction and retention.

⛳️ Requirements

• Bachelor’s or master’s degree in mechanical engineering, manufacturing engineering, tool design, or a related field.

• Over 10 years of experience in the CAD/CAM sector, with a focus on mold design and manufacturing.

• Practical experience with Cimatron or similar CAD/CAM systems.

• Strong expertise in mold design and manufacturing processes.

• Proficient in mold design utilizing CAD/CAE tools.

• Skilled in Cimatron CAD, Mold, and Electrode or comparable CAD/CAM software.

• Familiarity with plastic injection molding flow simulation software, such as Inspire Mold, is preferred.

• General knowledge of CAM programming will be considered an advantage.

• Possess team leadership and mentoring abilities.

• Capable of working independently as well as collaboratively within a team.

• Competent in managing multiple projects and prioritizing tasks efficiently.

• Excellent communication and presentation skills.

• Strong analytical thinking and problem-solving capabilities.

• Customer-focused approach aimed at delivering solutions.

• Willingness to travel 40–50% for prospect visits, product demonstrations, proofs of concept, customer training, implementations, and industry events.

🏝️ Benefits

• Opportunities for training sessions and workshops.

• Access to mentoring, continuous upskilling, and knowledge sharing.

• Travel opportunities for product demonstrations, customer training, implementations, and industry events.