Application Analyst

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Deliver technical support, configuration, and maintenance for healthcare applications throughout their entire lifecycle.

• Evaluate and troubleshoot stakeholder issues to identify solutions.

• Collect, verify, and convert technological requirements into design and development specifications.

• Configure, test, install, implement, monitor, and sustain systems, applications, workflows, processes, and hardware.

• Document and suggest workflow adjustments and technical/functional designs that meet business needs.

• Collaborate with external vendors for third-party application integration, implementation, support, and troubleshooting.

• Address common issues, incidents, and problems in accordance with service levels and departmental standards.

• Act as project manager and execute project management tasks for small to mid-sized projects involving multiple teams.

• Work alongside colleagues, internal and external stakeholders, and vendors.

• Adhere to documentation and change management standards.

• Contribute to the creation of training and knowledge-based materials.

• Configure and integrate electronic and mechanical hardware with software products.

• Develop and comprehend business reporting requirements for end users.

• Engage in on-call and command center responsibilities, as necessary.

• Assist in creating and maintaining testing plans and scripts to verify system outputs and integrity.

• Participate in team, project, and departmental meetings.

• Collaborate with project requestors to finalize minimum viable products in ServiceHub.

• Request project and enhancement resources using the ServiceHub Resource Plan process.

• Maintain necessary certifications, including Epic certifications as relevant.

⛳️ Requirements

• Proficient in Microsoft Office Suite, including Excel pivot tables, Visio, Project, PowerPoint, and Word.

• Extensive knowledge and experience in business and applications.

• Familiarity with system analysis and operating systems.

• Capability to assess needs and determine suitable approaches through documentation.

• Skill in defining problems and gathering data by establishing facts and drawing valid conclusions.

• Ability to read and interpret industry publications, professional journals, technical procedures, and governmental regulations.

• Proficient in writing correspondence and processing documents.

• A Bachelor's degree in information technology, healthcare, business, or a related field is preferred.

• Two years of relevant work experience, or currently pursuing a bachelor's degree with four years' experience in a related area.

• Additional relevant experience may compensate for educational deficiencies with Supervisory and HR approval.

• Preferred Epic Beaker CP certification or accredited/Data Innovations certification.

• Must obtain certification on one or more Epic applications and maintain it.

• Ability to operate computers and IT equipment requiring finger and hand movement.

• Capability to see and read computer monitors and documents.

• Ability to remain seated or standing for extended periods.

• Availability to work Monday–Friday, 8 AM–5 PM MT.

• Candidates should not reside or plan to reside in California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington.

🏝️ Benefits

• Comprehensive benefits package that includes wellness, health, security, connection, and engagement programs.

• Flexible work options where approved and specified in the job posting.

• PEAK program offering upfront tuition coverage paid directly to the academic institution.

• Over 100 PEAK learning options, including undergraduate studies, high school diplomas, and professional skills and certificates.

• PEAK eligibility starting on the first day of employment.

• Remote work expectations include company-provided equipment and information security support.