Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, maintain, and enhance Epic Willow Ambulatory applications along with pharmacy workflows.

• Design and support ERX records, medication dispensing processes, charging frameworks, compounding setups, and medication management regulations.

• Analyze operations in outpatient, retail, and specialty pharmacies, translating clinical and business needs into system solutions.

• Troubleshoot and resolve production incidents, e-prescribing errors, and user-related issues with applications.

• Support and maintain integrations with point-of-sale systems, automated dispensing solutions, and third-party pharmacy technologies.

• Conduct unit, integrated, and user acceptance testing for maintenance releases, application improvements, database content updates, and major Epic upgrades.

• Collaborate with pharmacy leadership, revenue cycle teams, IT personnel, and vendors.

• Develop and maintain application documentation, workflow diagrams, system specifications, and training materials.

• Engage in project planning, implementation activities, and system optimization efforts.

• Provide training and support to end-users.

• Support organizational goals and undertake additional responsibilities as assigned.

⛳️ Requirements

• Current Epic Willow Ambulatory Certification is required.

• A minimum of 3 years of experience supporting Epic Willow Ambulatory applications in a healthcare setting is necessary.

• Strong knowledge of outpatient, retail, and specialty pharmacy operations is essential.

• Experience in configuring and maintaining ERX, medication dispensing, compounding, and charging workflows is required.

• Proficient in troubleshooting pharmacy application issues, interfaces, and integration workflows.

• Familiarity with pharmacy system testing methodologies, upgrades, and application lifecycle management.

• Strong analytical, problem-solving, and customer service skills are vital.

• Excellent written, verbal, and interpersonal communication skills are necessary.

• Ability to manage multiple priorities and work effectively in a dynamic healthcare environment.

• A Bachelor's degree in Information Technology, Healthcare Administration, Pharmacy, Clinical Informatics, or a related field is preferred.

• Experience supporting Federally Qualified Health Centers (FQHCs) or multi-site healthcare organizations is preferred.

• Knowledge of the 340B Drug Pricing Program, including compliance, audit readiness, and operational support is preferred.

• Familiarity with pharmacy revenue cycle processes and charge capture workflows is preferred.

• Experience in supporting specialty pharmacy operations is preferred.

• Knowledge of pharmacy automation, dispensing technologies, and point-of-sale system integrations is preferred.

• Experience in participating in Epic implementations, upgrades, and optimization initiatives is preferred.

• Additional Epic certifications related to pharmacy, clinical, or interoperability applications are preferred.

🏝️ Benefits

• 100% Remote Work – Work from anywhere in the U.S.

• 100% Employer-Paid Medical Insurance.

• Annual $1,500 HSA Contribution.

• Generous Paid Time Off (PTO).

• 403(b) Retirement Plan with Employer Contribution.

• Professional Development & Education Assistance.

• Mission-Driven Culture Focused on Community Health.