Analytics Manager – Strategic Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the performance framework that establishes and evaluates customer success within the US business.

• Establish a unified source of truth for customer metrics, reporting, and insights on business performance.

• Identify essential factors influencing customer outcomes and transform analysis into straightforward commercial recommendations.

• Shape strategic priorities through data-driven insights and solid decision-making support.

• Collaborate with leaders in operations, technology, and customer experience to enhance customer journeys.

• Direct high-impact analytical initiatives that yield measurable results for both customers and the business.

• Create KPI dashboards and performance views that promote accountability.

• Assist AI and automation projects by pinpointing opportunities to enhance customer and operational results.

• Question assumptions, identify root causes, and guide leaders to concentrate on the most critical aspects.

• Foster a culture of data-informed decision-making throughout customer operations.

⛳️ Requirements

• Background in customer analytics, commercial analytics, business intelligence, or decision science.

• Proficiency in SQL and Python or R.

• Strong expertise in Power BI or data visualization.

• Experience in developing KPI frameworks, performance models, or executive-level reporting.

• Exceptional stakeholder management and influencing abilities.

• Capability to translate complex data into actionable business strategies.

• Strong commercial insight and problem-solving skills.

• Experience in customer operations, contact centers, or customer experience settings.

🏝️ Benefits

• Customized support and training throughout your tenure at Domestic & General.

• Defined career advancement opportunities in your desired direction.

• Hybrid/Remote work options available.