Analyst II – Clinical Drug Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide outstanding Special Authorization services to our clients.

• Evaluate and make decisions on Special Authorization applications in accordance with established protocols.

• Input data into Alberta Blue Cross® computer systems related to Special Authorization requests.

• Draft correspondence to inform prescribers and subscribers of the outcomes.

• Manage electronic and telephone inquiries from both internal and external customers.

• Availability to work occasional weekdays until 5:00 pm, as well as weekends and statutory holidays on a rotational basis.

⛳️ Requirements

• Post-secondary education in health services or a medical field (such as Pharmacy Technician diploma or Medical Office Administration certificate/diploma) or equivalent experience.

• Understanding of medical terminology and familiarity with pharmaceutical names.

• Strong analytical, problem-solving, and decision-making abilities.

• High level of accuracy and attention to detail.

• Proficiency in computer applications, especially Microsoft Office (Word, Excel, Access).

• Excellent verbal and written communication skills.

• Ability to handle the demands of heavy workloads and frequent changes.

• A strong team player who is service-oriented.

🏝️ Benefits

• Outstanding customer experience.

• Opportunities for career advancement.

• Support for maintaining work-life balance.