Analyst I – Mission Control

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and resolve issues related to Data Exchange with great accuracy, conducting in-depth research into automated alerts to reduce impact on service continuity, ensure data integrity, avoid delays, and uncover root causes.

• Proactively identify and escalate operational risks by monitoring queues for irregularities and unexpected data trends.

• Combine standard runbook procedures with comprehensive analytical research to address complex alerts, while proactively identifying and flagging any outdated processes to leadership.

• Actively report incidents and assist in the resolution process from detection to root-cause analysis, seeking guidance from Analyst II’s or Leads when necessary.

• Assist cross-functional teams with complex escalations by gathering all pertinent information, ensuring that other teams possess the necessary context to resolve issues without needing further details.

• Gain familiarity with payroll or money movement processes to enhance understanding of the business context surrounding Data Exchange operations.

• Acquire experience in identifying trends and anomalies through data analysis to aid in proactive issue detection.

⛳️ Requirements

• Bachelor’s degree or a minimum of 1 year of relevant experience in an operational or real-time monitoring setting.

• Outstanding attention to detail to ensure precise resolution of Data Exchange issues.

• Capacity to prioritize tasks effectively while maintaining high-quality execution in a dynamic environment.

• Resourceful problem-solver capable of utilizing available documentation to independently drive resolutions.

• A willingness to learn and apply foundational technical skills (e.g., basic querying or monitoring tools) to assist with troubleshooting efforts.

• Strong communication abilities and the capability to collaborate effectively across teams, with readiness to support critical business needs outside of standard business hours as required.

🏝️ Benefits

• Comprehensive health, vision, and dental coverage.

• Opportunity for equity ownership.

• Life and AD&D insurance, along with short- and long-term disability coverage.

• Employee Assistance Program.

• Employee Resource Groups.

• Enjoyable company outings and events.

• Unlimited paid time off (PTO).

• 401K plan with company matching.